Refund policy

Last Updated: September 22, 2026

At Norton Supply Company, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Return Window

You have 30 days from the date your item is delivered to request a return.

Eligible Items

To be eligible for a return, items must be unused, in their original packaging, and in resalable condition.

Final Sale Items

The following items are final sale and cannot be returned: furniture, bill and coin changers (change machines), specially ordered items, and any custom-printed or personalized products. If you are unsure whether an item is eligible, please contact us before ordering.

How to Start a Return

Online (orders placed on or after September 22, 2026): Visit your account and sign in with the email address you ordered with (we'll email you a one-time code). Open your order, select Request return, and choose the items and reason. We'll review your request and email you once it's approved, along with return instructions.

By phone or email (all orders): Contact us at sales@nortonsupply.com or (800) 869-7664 with your order number and reason for return, and we'll issue a Return Merchandise Authorization (RMA) number. Please write your RMA number clearly on the outside of the box.

Returns sent without an approved return request or RMA number may not be accepted.

Return Shipping

Customers are responsible for arranging and paying for return shipping. Please pack items securely in their original packaging and use a trackable shipping service, as we cannot be responsible for returns lost in transit. Send approved returns to:

Norton Supply Company
Attn: Returns
4972 S County Trail
Charlestown, RI 02813

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery. We will make it right and cover the cost of return shipping for any errors on our part.

Refunds

Once your return arrives at our warehouse, please allow 3-5 business days for inspection. Approved refunds are issued to your original payment method, and you'll receive an email when the refund is processed. Your bank or card issuer may take a few additional days to post the credit.