Norton FAQ's
Frequently Asked Questions
Welcome to the Norton Supply Help Center. Our website is available 24/7 for all your laundry and dry cleaning supply needs. We've compiled answers to our most common questions below.
If you can't find what you're looking for, please use our live chat during business hours or email us at sales@nortonsupply.com.
Ordering & Shipping
Q: When will my order ship?
All in-stock orders are processed and shipped from our Charlestown, RI warehouse within 1-2 business days. Once your order ships, you will receive an email confirmation with a link to your tracking information.
Q: How do I track my order?
You will receive a shipping confirmation email with a direct link to the carrier's tracking page. You can also log in to your Norton Supply account at any time to view your order status and tracking details.
Q: Why do some items have a 3-4 week lead time?
Some larger or specialized equipment is "built-to-order," meaning the manufacturer builds it specifically for your order. These items typically have a 3-4 week lead time, which will be noted on the product page.
Q: What if my order has a drop-shipped item?
If an item is drop-shipped from the manufacturer, it will be sent in a separate shipment. Tracking information for drop-shipped items is available upon request. Please email us at sales@nortonsupply.com for details.
Q: How do I return an item?
We've streamlined our return process. Please visit our [Return An Item] page to start the process. Once your return is authorized, a UPS return label will be generated for you.
Account & Support
Q: Do I need an account to place an order?
While you can check out as a guest, we highly recommend creating an account. An account allows you to save your shipping information, view your complete order history, and manage subscriptions, making re-ordering quick and easy.
Q: How do I log in or access my account?
Our store uses a secure, passwordless login system.
-
Enter your email address on the "Log In" page.
-
You will instantly receive a secure, one-time login code to your email inbox.
-
Use that code to log in. There are no passwords to remember.
If you don't receive the email, please check your spam or junk folder.
Q: My question isn't listed here. How can I get help?
We're here to help. You can chat with our team live during business hours (8:00 AM - 3:00 PM EST) using the chat icon on your screen, or email us anytime at sales@nortonsupply.com.
Pricing & Discounts
Q: Do you offer coupons or deals?
We no longer use coupon codes. Instead, we offer automatic quantity discounts that are built directly into our product collections—the more you buy, the more you save.
Q: What about pallet-level or LTL orders?
Our built-in quantity discounts cover most bulk orders. However, if you are ordering very large pallet-level quantities (e.g., 50-100+ cases) and can accept LTL freight deliveries, please contact us at sales@nortonsupply.com or call 800-869-7664 for a custom quote.