Shipping Information

Shipping & Handling

Standard ground shipping is on us. For orders shipping within the continental United States, Norton Supply covers your standard ground shipping — no per-pound charges, no shipping calculators, no surprises at checkout.

One flat $10.95 handling fee per order. To keep things simple, we apply a single, flat-rate handling fee of $10.95 per order. This nominal fee covers the real work of getting your order to you safely — careful warehouse picking and packing, sturdy boxes, reinforced tape, protective fill, and labeling — plus the ever-increasing carrier rates we absorb on the shipping itself. One order, one fee, whether you're buying a single item or restocking your whole plant.

Processing & delivery

Processing time: In-stock orders ship from our Charlestown, Rhode Island warehouse within 1–2 business days. Custom and built-to-order items ship on the lead time shown on the product page. Orders aren't processed on weekends or holidays; please allow extra time during holidays or severe weather.
Where we ship: Continental United States only. We do not currently ship to Alaska, Hawaii, or freight forwarders.
Need it faster? Express services (including FedEx Overnight, continental U.S. only) are available for an additional fee, shown at checkout.

Delivery times

Once your order ships, UPS Ground delivers in 1–6 business days. Typical transit times from our Charlestown, RI (02813) warehouse:

1 business day: CT, RI, MA, NH, VT and most of ME
2 business days: NY, NJ, PA, DE, MD, DC, VA, WV, OH, IN, KY, NC, SC, eastern TN and northern ME
3 business days: GA, FL, AL, MS, most of TN, MI, WI, IL, MN, IA, MO, AR, LA, KS, OK, eastern TX (Dallas, Houston) and the Denver area
4 business days: ND, SD, NE, AZ, UT, southern CA (Los Angeles, San Diego), Las Vegas, western TX and most of MT
5 business days: northern CA, OR, WA, ID, WY, NM and CO outside Denver

A few remote areas of the West may take up to 6 business days. Transit times are UPS Ground estimates and don't include weekends or holidays.

Tracking your order

Once your order ships, you'll automatically receive a shipping confirmation email with your tracking number. You can also track anytime by logging into your account and selecting the tracking number on your order. If you don't see the confirmation within 48 business hours, please check your spam folder before reaching out.

Missing or damaged orders

If you haven't received your order within 10 days of your shipping confirmation email, contact us at sales@nortonsupply.com with your name and order number. If anything arrives damaged, email us as soon as possible and we'll make it right.

Returns

For returns and exchanges, see our Returns & Exchanges page. Questions? Reach our team at sales@nortonsupply.com or (800) 869-7664.