Privacy policy

Last Updated: October 25, 2025

This Privacy Policy describes how Norton Supply Company ("we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from nortonsupply.com (the "Site").

Section 1 - What Information We Collect

We collect information in a few different ways:

• Information You Provide Directly: When you purchase something from our store, we collect the personal information you give us, such as your name, billing address, shipping address, email address, and phone number.
• Communications: When you contact us (via email, phone, live chat, or support ticket), we collect your name, contact details, and the content of your message.
• Account Information: When you register for an account, we collect your name, email address, and a password.
• Information We Collect Automatically: When you browse our store, we automatically receive your computer’s internet protocol (IP) address. We also collect information about your device and browsing activity (e.g., pages viewed, search terms) using cookies and similar technologies.

Section 2 - Your Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information, at any time, by contacting us at sales@nortonsupply.com or mailing us at:

Norton Supply Company
Attn: Privacy Compliance Officer
4972 S County Trail
Charlestown, RI 02813

Section 3 - How We Use Your Information

We use the information we collect for several purposes:

• To fulfill your orders (process payments, arrange shipping, provide invoices).
• To provide customer service and respond to your inquiries.
• To improve our website, products, and services.
• To personalize your experience on our Site.
• For security and fraud prevention.
• To send you emails about our store, new products, and other updates (if you have given us permission).

Section 4 - How We Share Your Information (Disclosure)

We do not sell, trade, or rent your Personal Information to third parties for their own marketing.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We may also share your information with trusted partners who help us operate our business, such as payment processors and shipping carriers, but only for the purposes described in this policy.

Section 5 - Our Shopify Platform

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Section 6 - Third-Party Services

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us (e.g., payment processing, shipping).

However, certain third-party service providers, such as payment gateways, have their own privacy policies. We recommend that you read their privacy policies so you can understand how your personal information will be handled.

Remember that certain providers may be located in a different jurisdiction than either you or us. If you proceed with a transaction involving a third-party, your information may become subject to the laws of that jurisdiction (e.g., the USA Patriot Act).

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 7 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 8 - Cookies and Tracking Technologies

Our Site uses cookies, which are small files stored on your device, to help the Site function and to improve your experience. We use them to remember items in your cart, save your preferences, and analyze site traffic.

Here is a list of the primary cookies we use (provided by Shopify):

• _session_id, unique token, sessional: Allows Shopify to store information about your session (referrer, landing page, etc).
• _shopify_visit, no data held, Persistent for 30 minutes from the last visit: Used by our website provider’s internal stats tracker to record the number of visits.
• _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day: Counts the number of visits to a store by a single customer.
• cart, unique token, persistent for 2 weeks: Stores information about the contents of your cart.
• _secure_session_id, unique token, sessional.
• storefront_digest, unique token, indefinite: If the shop has a password, this is used to determine if the current visitor has access.

We also use analytics partners like Google Analytics. You can opt out of Google Analytics using their browser add-on.

Section 9 - Your Privacy Rights

Access & Correction: You can review and change your personal information by logging into your account or by contacting us.

Marketing Communications (CAN-SPAM): You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of each email. We will process your request promptly.

"Do Not Track" Signals: Our site honors "Do Not Track" (DNT) signals from your browser and will not track, plant cookies, or use advertising when a DNT mechanism is in place.

U.S. State-Specific Rights (e.g., California "CCPA"): If you are a resident of a state with applicable privacy laws, you may have additional rights, including the Right to Know, the Right to Delete, and the Right to Opt-Out of the "sale" or "sharing" of your information. We do not sell your personal information. To exercise any of your rights, please contact us using the information below.

Section 10 - Age of Consent & Children's Privacy

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

Our Site is not intended for or marketed to children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect Personal Information from children under 13.

Section 11 - Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Section 12 - Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer:

Email: sales@nortonsupply.com

Mail:
Norton Supply Company
Attn: Privacy Compliance Officer
4972 S County Trail
Charlestown, RI 02813
United States