Working in the Laundry and Dry Cleaning industry it is not often we get the spotlight of media or popular culture. Cleaning dirty laundry is viewed as a necessary evil in many people’s eyes. For some of us though we choose to make a living from providing service to our customers.
Recently, on the Coin Laundry Association open forum a member was asking for advice on what to do with their first bad review. This blog will give some best practices in dealing with bad reviews. Bad reviews happen but it is how we as business owners and professional deal with them that is important. CLA Open Forum