Free shipping is valid on all items shipped to US domestic orders only via standard ground. Airfreight and expedited charges are extra. This offer only applies to items purchased at the same time on the same transaction. Not valid for items shipped to ALASKA (AK) and HAWAII (HI). Non Free Shipping items will ship FedEx Ground at normal rate, free shipping items will ship at no additional cost. This applies to all orders, big and small.
Handling Fee: we do charge a $10.95 fee on each order. This fee is charged on a per order basis, not per item and is used to offset the cost of all packaging materials and any incremental increases in shipping costs throughout the year. We understand this may be burdensome for smaller orders, but it does allow us to keep a Free Shipping program in place. We hope you understand.
Orders are shipped from our warehouse in Charlestown, RI, or factory, at the discretion of Norton Supply Company unless otherwise agreed to by Norton Supply Company. Orders are usually processed, packaged and shipped within 1-2 days from receipt. Orders are shipped UPS Ground with prepay.
Hazardous Product Shipments: Any products or materials considered hazardous for shipping will require special packaging; handling and additional shipping charges may apply. Some shipping restrictions may apply. Confirm at time of order
Claims: We take special care to properly pick, pack, check and ship every order. We encourage you to inspect each shipment as soon as it arrives. On rare occasions, a package may be damaged or lost in transit. Any claims for shortages, damage, or errors in shipment must be made within 15 days from the shipment date. Please consult our Returns Policy for more information.
Local Safety Standards & Regulations Products sold are designed to meet stated U.S. safety standards and regulations. Because local safety standards and regulations vary, we cannot guarantee that our products meet all requirements in each locality. Norton Supply Company does not assume any responsibility for compliance with such safety standards and regulations in those localities in which the products will be shipped, sold and used
Shipping Options: To best meet the needs of our customers, we offer the following shipment methods:
- UPS Ground
- UPS 2nd Day
- UPS Next Day Air
- Freight Services LTL
Outside of the United States? Orders are shipped FREE FOB Charlestown, RI, or from the factory. Norton Supply will ship your items for no additional fee direct to a freight forwarder of your choice in the Continental USA. Freight forwarding companies will charge you to transport and deliver your order to any international location
Orders shipped outside of the United States must have a U.S. credit card billing address to be placed with a credit card online. PayPal will be accepted for all International purchases. We apologize for any inconvenience this may cause. U.S. orders with an international billing address may be placed over the phone. Please call +1+800-869-7664 during our business hours:
- Monday - Thursday 8am - 3pm ET
- Friday 8am - 3:00pm ET